So my company recently changed the travel website that we have to use to book hotels. Our old one was already hooked into our corporate code, but the new one isn't yet. So basically in order to get our corporate rate we have to book the normal rate and then ask for our corporate rate when we check-in.

I do know that hotels can have a limited number of certain corporate rate rooms available (ours is a very large company), as it's happened to me before.

I stayed at a particular hotel on Tuesday, for which I had checked earlier that morning and confirmed the corporate rate was available. Upon check-in around 5 PM, the FD clerk said that our corporate rate wasn't available, saying the hotel was sold out, and went as far as to say "I had a friend come to visit and I had to put her up in a different hotel." I did mention I had seen it that morning, but still no luck, obviously there's a chance it could have gotten sold out during the day.

But when I got to my room I was curious to see if it was showing up online, and as you can expect, it was (both the regular rate and the corporate rate). I wouldn't have really cared if the difference wasn't significant, but it was actually a $95 difference. I was with my boss who said they told him the same thing, so I figured it was okay and didn't really push the issue (after all, more $ = more points which it seems like I'm going to need more of now :-) ).

But still, the fact that rooms were showing up online (I actually ended up taking a screenshot at 11:30 PM) means the FD was lying to me, right? I was just curious if this was a common occurrence with other people here? I did say I wasn't going to push the issue, but this morning I did get one of those follow-up surveys so I'm debating whether or not to say something about it.

Edit: I did just realize it may have been the platinum override coming up online, but isn't that only for 48+ hours in advance? It also doesn't explain the corporate code situation.