Originally Posted by
raistlin
Yes, that's also my experience.
Over the phone, with the caveats that a) I talk in Italian and b) I get to the Freccia Alata Plus people and not to the regular call center, I always get very reasonable and friendly service.
As do I... in fairness, sometimes it's great, sometimes it's not. The more complex, the worse it is. And Milan is MUCH better than FCO.... to not speak of NAP or PMO.........