Originally Posted by
raistlin
Yes, that's also my experience.
Over the phone, with the caveats that a) I talk in Italian and b) I get to the Freccia Alata Plus people and not to the regular call center, I always get very reasonable and friendly service.
I presume that is because you have Freccia Alata. I have DL GM (ST E+) with an Italian phone number and I NEVER receive any kind of alert when there is a schedule change.