Originally Posted by
todorovic
This is a horrible change given the fact that the certificates remain printed on paper. Getting an upgrade on LH flights is far from certain and having to redeposit the GPU before being able to use it again practically renders them unusable in most cases. Think of families that have multiple members traveling at different times on LH flights (as in my case).
+1
Originally Posted by
dkmatter
Maybe LH can cut to the chase and print "Upgrade Denied" right on the certificate too. That way we can save time and mail it right back. :-)
Yep!
Originally Posted by
aacharya
How exactly does it benefit UA? It seems to me that LH insisted on these changes - I'm sure UA was fine with the old paradigm.
Actually, I doubt that LH had anything to do with it - it was probably the CO management that wanted to have control over the paper GPUs.
Originally Posted by
entropy
Aaron, I thing this is a terrible change; I'm curious if you guys included any SWU-users in the change discussions.
Since LH upgrades can't be confirmed in advance, its basically a guessing game if its going to work. Someone might have been flying BOS-FRA-DXB, they have only one SWU, if you tie it to the flight O/D and date, say, BOS-FRA, you don't get it, then FRA-DXB you can't roll the dice there.
Actually, there's a GREAT way you can make this work better. You can work with LH to have CONFIRMABLE e-upgrades. Those you can track easily, no mailing, no mess. Its better for us and its better for you.
That's actually the way to go!
OR, to have them *waitlisted* electronically - but LH seat control/revenue management may push them by the wayside, as opposed to the relatively genuine LH CI agents / dragons, who can either call them in or upgrade you on the spot...
Originally Posted by
kmfdm91
I wish this were a joke, but of course, it's the new UA, and as Jeffy Jeff says, he's going to make some changes that he thinks we'll like...
Looks like there are a lot of people here who like this change
I gather the new UA wants to get rid of their real customers - like LH is also doing at their end, pulling benefits all the time.
I am actively looking for alternatives to flying LH - finding some. I hope UA doesn't go further overboard, like this!