United's 24-hour flexible booking policy allows the flexibility to make changes to your reservations within 24 hours of purchasing your ticket, without incurring change fees. This includes canceling your reservation and requesting a 100% refund of the ticket price.
Terms and conditions
Applies to tickets booked at united.com or with United Reservations.
The 24-hour timeframe begins at the time your ticket is purchased.
Requests for refunds will be credited back in the original form of payment.
Group tickets and tickets purchased using Western Union, cash or e-certificates are excluded.
Reservations that are being held but have not yet been purchased are excluded.
Any FareLockSM fees paid to hold a reservation will not be refunded.