Thanks for the update Aaron. Not shooting the messenger, but this just is not as well thought out as UA/LH thought.

Consider the high likelihood of a paper certificate NOT clearing for the specific flight, and now the flight information is printed on it; and it will be at the DISCRETION of LH agents to honor it for another segment in the future? What happens if you have another flight where there isn't enough time to send the unused one back, and/or there isn't enough GPU's left in the account to issue another one while the unused one is being sent back?

I can understand, to a certain extent, the name being assigned to the certificate. It's annoying, but it doesn't make it next to impossible to salvage a future LH flight the way all the details need to be filled in.

For some of us who like to be seen as their savior amongst their business colleagues, having a couple spare certificates to upgrade colleagues on flights have definitely made a good impression; which by this process, will make impossible.