Alitalia's customer service is truly horrendous. Not only are they completely incompetent but they are rude and unprofessional as well. And BTW it's the same if you speak Italian- sometimes worse.
But, like most of Italian companies, public and private, they simply don't care.
As an Italian, I am still convinced the only thing that will save Italy is an economic catastrophe. People and companies are still way too comfortable.
I ONLY fly Alitalia if I have NO other option available.
Last edited by bostontraveler; Feb 12, 2013 at 3:58 pm