Old Feb 12, 13, 3:51 pm
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Company Representative, United Airlines
 
Join Date: May 2006
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Update to Lufthansa (LH) GPU Certificate Request Process

Hi Everyone,

I wanted to let you know about some upcoming adjustments to the way you request Global Premier Upgrades (GPU) on Lufthansa.

As many of you know, the current process involves requesting a generic printed certificate from the MileagePlus Service Center, and then presenting it to Lufthansa on the day of departure. The lack of unique information has made it difficult for Lufthansa to track usage of these certificates, so United and Lufthansa have agreed to certain modifications that will allow us to better understand where this product is most used. Ultimately, this information will enable us to strive for a more reliable, secure and seamless product experience in the future.

Starting March 1, when you request a GPU certificate for use on Lufthansa, we’ll ask you to provide some additional information:

  • First and last name of the traveler who will be presenting the certificate to Lufthansa

  • Departure and arrival city/airport of the flight segment to be upgraded (reminder: GPUs are used on a per-segment basis on LH)

  • Flight number and flight date

  • Confirmation number of itinerary associated with segment to be upgraded (this can be the Lufthansa confirmation number or the confirmation number of another airline/travel agency you used to book your ticket)
This information, with the exception of flight date, will be printed on the certificate before it is mailed to you. After that, the redemption process with Lufthansa remains the same.

Lastly, we understand that travel plans can change, and so long as the name of the traveler and the flight segment remain the same, the certificates will be honored by Lufthansa (on a space-available basis). However, it will be at Lufthansa’s discretion to honor the upgrade should any other flight details change. Since this remains a per-segment upgrade product, we do recommend printing certificates specific to each LH segment you might which to upgrade on your full itinerary.

Thanks as always for your feedback, and if you have any questions I’ll do my best to answer them. We've posted additional details on the GPU information page as well as the Lufthansa partner page on united.com

Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
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