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Thread: A year later, the so-called “Southwest Effect” is limited
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Old Feb 12, 2013 | 7:23 am
  #10  
Orange County Commuter
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Originally Posted by itsaboutthejourney
In the article, the wonderful Henry Harteveldt said "A lot of people say they will stop flying an airline,"... "What remains to be seen is how many of the people who say they will stop flying really do so." It's a great point, and DL has a great product, much better than WN's, but at what point customers will say enough is enough with the frustration of award booking and poor availability of low SkyPeso awards?

....

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And there's the key statement. My bet is 90% or more of the "I AM NEVER FLYING AIRLINE X" rants are just that rants... not what actually happens.
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