I am a BA loyalist. Once in a while I fly EK. Have always had good service, nothing to complain about but the bit of extra gold on the plane.

BUT, this past flight on Friday the 8, it was exceptionally good. And frankly I thought the flight time was too short, because of the great service I was given.

It started with my complicated itinerary, on several pnrs. I wanted my luggage to be checked in all the way through. And the somehow managed to do it. Ok that wasn't EK's doing but that was the start of a great flight. Lounge was over crowded, but outside the oyster bar was great.


Am not talking about the food on the plane, which wasn't to my liking, but then we don't fly to eat. The drink was excellent, the movie (Lincoln) great, but the service went out and beyond. And that is what counts.

And the new connecting lounge, heaven on earth of tranquillity. Way above the CCR at LHR.


On one of the legs I wanted to upgrade (at time of booking I was told there weren't any seats available), it was done on the flight in such an elegant way. I was told discreetly the price and when I agreed, I was taken to my new seat and I paid my bill mid way through the flight. (have never done that before).
I could learn to teach myself to overlook the gold.

Well done EK. It is always the human touch that makes a huge difference to me.