Rather disappointing
Had a large city to search today so I thought I'd give it a try.
Just quickly browsing the results, I've already found two hotels with rate codes from the master list missing in the results. They show up just fine when I manually search. And both are lower than any other rates for those hotels in the results that did show up.
So now I have no way of knowing how many rates at other properties are missing from the list. If it's not complete, then it's a waste of a $ because I'm going to have to search anyway.
(Not to mention how thoroughly user-unfriendly the whole thing is.)
Ah well. They got my dollar. And since "refunds are in our sole discretion and cannot be initiated by a user" I guess that's how it'll end.
EDIT: They reached out to me to get details of the problems with my search and did volunteer a refund of the fee, which did post to my CC.
Last edited by MDtR-Chicago; Mar 13, 2013 at 2:18 pm