Had a large city to search today so I thought I'd give it a try.

Just quickly browsing the results, I've already found two hotels with rate codes from the master list missing in the results. They show up just fine when I manually search. And both are lower than any other rates for those hotels in the results that did show up.

So now I have no way of knowing how many rates at other properties are missing from the list. If it's not complete, then it's a waste of a $ because I'm going to have to search anyway.

(Not to mention how thoroughly user-unfriendly the whole thing is.)

Ah well. They got my dollar. And since "refunds are in our sole discretion and cannot be initiated by a user" I guess that's how it'll end.

EDIT: They reached out to me to get details of the problems with my search and did volunteer a refund of the fee, which did post to my CC.