Originally Posted by
factory81
Sure my promotional $100 voucher (recived with a Chase credit card bill for my MP Explorer card) is now lost, United cannot refund it to me they say. The $100 credit should never have been applied in the first place, and it seems UA feels no responsibility to reimburse that.
Why should they? They made a bank error in your favor. You knew exactly what you were doing.
Let's say your knee wasn't injured. Would you have been OK with it if upon trying to check-in, United said, "Oh, sorry. Since your promotional code was improperly applied, we canceled your booking. Because the promo code wasn't valid, your original ticket was invalid, so if you want to fly, you have to pay the walk-up fare (and not just pay the $100 difference -- since, after all, the booking was invalid to begin with)."? If not, I don't see how you can possibly argue that they should cancel it now on your behalf for that same reason. Once it ticketed, you expected it to be honored. You can't have it both ways.