FlyerTalk Forums - View Single Post - Epic CS Failure @ LAX - AE pilot only employee who offered help
Old Feb 4, 2013, 6:48 am
  #7  
nrr
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Originally Posted by suzy1K
My friend S left from DCA for SLC yesterday (Feb 2) morning via ORD with group of 10 int'l visitors that she's escorting around the country for the State Dept. .
I don't know the details, but the US State Dept. doesn't provide escorts for everyone; so I'm assuming these are VIP's (?). Was AA informed in advance of this group. If my assumptions are correct, I think just from a publicity angle, that AA would have made special efforts to deal with this "special" group.
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