Sounds like a mess (and I don't think this is the first post we've seen today on this GJT diversoin - I would love to know the reason the plane then went from GJT to LAX). That said, a very simple rule - when IRROPS happen in small stations (nevermind stations that weren't involve with the flight in the first place), pick up the phone. Even the regular reservations line is likely to be of more help then dealing with an overburdened skeleton staff at a small Eagle outstation.