virtualaris

What is your Le Club status?
Platinum


Were you happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
booked two Standard rooms under my name and 3 standard rooms under my colleague name;two of my rooms were upgraded to Family room

How was the room?
I didn't stay since I have sudden meeting to attend so I don't know about it

What was good and what was bad?

Good:
The upgrade and the hotel still allowed my team to check-in eventhough without me. The Reservation Department here is really outstanding in term of Customer Services !

Bad:
The Front Office staff told that one of the room hasn't been paid and the staff called me on the middle of the night to inform this. After one hour checking, he found out that the hotel misstated the number of rooms booked. lol.

Would you return?
Not sure