FlyerTalk Forums - View Single Post - Call center ranking: HNL, ORD, everyone else
Old Feb 3, 2013 | 6:02 am
  #22  
EnvoyBoy
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Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,213
I almost get a tear in my eye when they a UA agent answers the phone, 'Aloha'.

I was working with an agent one day on a very complex itinerary while in an ORD RCC and although I didn't move from where I was seated, the call suddenly dropped. In our chats while waiting for the system to accomplish something, I had mentioned being in an ORD RCC. This HNL agent called all the clubs and had me paged until he found me so we could finish what we started.

That's old school, United Aloha service!
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