Originally Posted by
jmastron
It's certainly worth calling the hotel. . . . . I'm sure it depends on a lot of factors (I've never done that before), and a prepaid reservation may be different (since they have to actually refund the charge, instead of just eliminating the booking), but it can't hurt to ask nicely.
Fully agree - it never hurts to ask nicely. And it may be that no "refund" would be necessary.
I've done the "pre-paid" reservation with Marriott a few times, and in at least one instance (if I remember correctly, in all) they did not actually put the charge through until I checked in (or maybe sometime during the day the stay was to have begun, I'm not sure of the actual sequence). It may be that they can cancel her reservation and simply not process the charge.