Stay far away from this outfit...... My Dad had booked two tickets to fly TPA to BOS. Unfortunately he had to have surgery (Triple bypass) and could not fly on the booked dates. The airline was great and set it up to waive all change fees as did Cheapoair at the time. The credit for the cost of the flight was with Cheapoair. Now it is time to rebook the flights and cheapoair booked them flights at $250 per ticket more than the airline offered. I even called the airline to ask and see if the web fare was available to a travel agent and they said yes. So cheapo did live up to not charging a change fee but earned commission on a higher fare and it cost my folks an extra $500 for a short domestic US flight. Customer Service was awful to deal with to get this taken care of as well.