Originally Posted by
DHalltheway
For every incident of good service I get from UA, I get back 3 incidents of bad service from UA. This include being berate by staff!
The fact that UA compensate you for reporting good service on the one hand, and just say sorry and we will do better when you experience bad service makes on the other: make me wonder if they really understand what service is at all.
Seriously? After all this, you are still wondering?