Originally Posted by dmodemd

I accidentally got an RPU into a waitlisted state, even though I try to avoid that at all costs. Fortunately, R opened up overnight and my wife cleared, apparently, no waitlisted record and a blank F seat... well it seemed like she did, until I tried to pick her seat on the mobile app. It gave an error. So I try it online, the seat takes but I get the old "!! a modification has been made to your itinerary, contact United reservations to reissue the ticket"
...
WHY!!?? After 10 months does it still always take me a call or two to get an RPU to get processed, or returned when it doesn't clear?? ...and on every call I get someone who doesn't know what to do and sometimes doesn't know what an RPU is, really!

P.S. this was a sponsored RPU... are these getting held up from clearing from waitlist automatically for some reason? Anyone else have trouble like this?