I accidentally got an RPU into a waitlisted state, even though I try to avoid that at all costs. Fortunately, R opened up overnight and my wife cleared, apparently, no waitlisted record and a blank F seat... well it seemed like she did, until I tried to pick her seat on the mobile app. It gave an error. So I try it online, the seat takes but I get the old "!! a modification has been made to your itinerary, contact United reservations to reissue the ticket"

Great.... so I call up and get an agent who certainly does not seem qualified to be answering the 1Kall line. He gets focused on the outbound flight that had cleared days before via CPU because there "is no note on the record about the upgrade"... I explain to him several times, the PNR was fine yesterday, the issue has nothing to do with a CPU that cleared several days earlier, it must be about the RPU clearing. Eventually he focuses on the return flight which is the one at issue and studies it for about 10 minutes before calling the "service center". He come back after another 10 minutes complaining about how rude the service center rep is and then goes back to focusing on the outbound flight... I then have to get frustrated with him explaining I just need him to do that "re-sync thing" that they ALWAYS have to do since 3/3. Doesn't he know how to do this? He gets defense, saying he is only trying to do his job! ... I try to explain again and he says "hold on..." (presumably to go back to the service center agent still on the line) and comes back in 30 seconds... "ok, they processed it.". SHEESH!

WHY!!?? After 10 months does it still always take me a call or two to get an RPU to get processed, or returned when it doesn't clear?? ...and on every call I get someone who doesn't know what to do and sometimes doesn't know what an RPU is, really!

P.S. this was a sponsored RPU... are these getting held up from clearing from waitlist automatically for some reason? Anyone else have trouble like this?