Originally Posted by
formeraa
ASFlyer -- As always, thank you for your insightful comments. This is something that has puzzled me since I worked for AA years ago. What is so hard about following the rules and doing the service correctly every time? Maybe I'm just a rules type of person, but it is easier for me if there are published guidelines on how to do a task.
There actually are printed guidelines. I wish people would just follow them. Unfortunately, not everyone does. I'll say this, there has been a lot more consistency over the last few years than ever in the past and it's getting better. At least from where I stand. From where you sit the perspective may be slightly different. Hopefully not.
