Originally Posted by uastarflyer

But to the CUSTOMER the inboard product matters more than paint. A good FF program matters more than paint. A reservations, upgrade system that works maters more than paint. Even boarding policy matters more than paint

The CO now COdbaUA CEO and his henchmen have clustered all of the above.

At least they have the sense not to pull 747s so quickly out of service simply to repaint them, many of them retain the tulip scheme.

Contrast PMUA - where mileage plus got better and better while exterior paint was slow to roll out. Perfectly fine prioritization.

Bottom line - Jeff is choosing to annoy customers in favor of things like ego stroking paint jobs.

I am flying a UA 747 next week. Where is that wifi streaming he promised? The updated meal services? What? They have painted 300 planes? Big freaking deal

Oh and thanks for making the blankets smaller and thinner.