I consider Sheraton to be pretty high-end, and that's where their HQ is.

I've booked a few activities with them for my two visits to Hong Kong this February, but I obviously can't report on how it went. What I can say, however, is that the agent that was assigned to me was the most polite, professional and forthcoming agent I've ever had the chance to speak to. We encountered some difficulties related to dates and payment methods, but she did her best to resolve the problems as quickly and efficiently as possible.

(No, I'm not the agency's PR )