Originally Posted by Steve Oh

How does a compensation claim for out of pocket expenses work - and what are the chances?
My in laws were over during the snow and had their flight cancelled, but only received notification on the way to the airport, ie they were already travelling when the text came through and MMB stated flight was scheduled when the checked.

This resulted in them needing to extend their car hire for another day and pay for another night in their hotel.

Would BA compensate for these?