FlyerTalk Forums - View Single Post - Citi retention offer reports [2009-2013]
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Old Jan 29, 2013, 8:51 pm
  #1655  
GetawaysRus
 
Join Date: Mar 2007
Location: S Cal
Programs: AA Lifetime Plat, United Silver, Marriott Plat, IHG Plat
Posts: 1,142
Citi AAdvantage World Elite Platinum MasterCard

I'm easy. $95 credit applied to the annual fee is plenty good enough for me.

I am generally pleased with the service I get from Citicards. There was fraudulent activity on this card a year or two ago - Citi picked it up very quickly and made that a hassle-free event for me.

When I called, the first agent I spoke with really made me work. I explained that my main issue with the card is the annual fee. Had to decline the AA Bronze card, then decline a ThankYou card, and then decline a cash back card. She told me over and over that nothing was available. I said that I was ready to cancel the card (and I was). At that point I was finally transferred to retentions and immediately offered the $95 credit for 5 charges within 3 months. So I'll keep the card for another year.
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