Originally Posted by
juniorsu
IIRC...
X is an award ticket for non-elite members (not eligible for upgrade)
XN is an award ticket for elite members (eligible for upgrade)
Means they somehow dropped your status when booking you - I would absolutely push this as they are not providing you with your elite benefits.
Thanks that's what I saw online. I just refreshed and found that I am on the upgrade list for flights now.
Who should I ask to talk to? Should I be asking for a CPU upgraded to be pushed through? Do people have success with this?