Originally Posted by
lfc84
the brg team advised me to contact them, and them alone if the hotel charges the card.
Well usually I have to wait for weeks for BRG to get the hotel to make it a comp night sometimes then still wait for my refund. It has been a much faster process when I contact the hotel directly or get IHG Care involved to get the hotel to contact me.
isnt that what i said ?
Yes but you shouldn't do it til your last resort...