Actually the guidebook does mention it, but I presumed people check that. My fault. I always check the bill before paying and check if a a tip/service charge has already been added, which happens in several European countries and some restaurants in the USA. When someone visits the USA does one say expect to tip 15-20% at a restaurant unless it is already included or expect to tip 15-20% at a restaurant?
Technically wiki is not wrong. It just doesn't mention that sometimes it is included for you so you don't have a choice. I'm wrong for not writing the entire 2 paragraphs in Lonely Planet and putting just the sentence about expecting 10% tip/service charge.
I have much faith in the Lonely Planet Guide Book. It is written by people who live at the location. But, I don't take it as gospel. I look at other sources as well. I have visited Austria several times and have Austrian friends as well. I also pay attention and see what people do. And as you can see with the added links by uk1, there are now 4-5 sources that state a 10% tip and I haven't seen one source that says otherwise.
It is wrong. Sometimes they are.
On the basis that there is a glaring ommission in that it fails to mention that service and tax is almost always automatically added then it seems pretty useless to me.
Some sites do get it correct.
here and
here ie
and
here
To be honest I'm surpised that such authoritative sources get it so wrong and remain unchallenged/uncorrected. However, I hope this helps .....

Originally Posted by
Captain Schmidt
Er, so you'd rather take the word of a guidebook and a dubious internet source that those that live in or visit Austria on a regular basis???