Originally Posted by
Tony King
You could always email
[email protected]. Explain the situation and ask if an Emerald Club "Loyalty Team" member could review your Emerald account, and restore your Executive status as a one time courtesy.
Your prior history will show you gave much business to National; and explain that you plan to continue giving them business in the future.
Worth a shot.
I agree. I had a chat with an employee at the SNA location last year who told me that I should consider calling in to National to request an immediate upgrade to Exec as I was projecting to get there in the next 6 months anyhow. I never did call, but if the employee mentioned it then it can't be an unknown occurrence.