Originally Posted by
edy4eva
I think the issue is with the matching names on the same flights/cabins. Perhaps the assumption had been POS booking 2 seats. The only way to 'fix' this is to have slightly different names in the first place.
I would be surprised if that is the case. There are way too many identical names in this world. Flights to Vietnam, how many Nguyen or Tran are there? Flights to Korea? How many Kim, Park, or Lee? There will be tons of similar names on all of those flights.
I think if they split the PNR their issue will be solved, but its just a best guess.