Originally Posted by
BunMama
Called retention line directly. Have had the Citi AA Amex for 4 years, with the AF of $50 due in March. Told the cheerful rep that I wanted to cancel due to the AF. She offered me $50 statement credit for 5 purchases in the next 3 months.
I plan to knock that spend out this week, wait for the credit to post, then call back again. Will cancel and reapply if I get no additional retention bonus since its been well over 18 months since i applied for the card. Have had their MC since '04 and Visa since '10...time to focus on churning.
what is the direct retention phone # ?