Originally Posted by GregMM

It's still not showing an expired card, which you said was the problem. However, the benefit is for tickets purchased with the card. Since he bought the tickets with the card, he gets the benefits. (I haven't seen anything that says that this particular benefit expires when you cancel the card, despite looking for it.) Now, we know that the implementation of the system doesn't match the stated benefits, and that people are getting the bags even when the ticket wasn't purchased with the card, so whether they should get it or not after the card is cancelled doesn't necessarily equal whether they WILL get it or not.