Originally Posted by newaroundhere

Let me put it another way: if I used United and was GS I would probably get more upgrades on those flights because I would be ahead of the 1Ks. And by the way, United knows this. In talking with a GS supervisor the other day, he wasn't shy about pointing out the 'upgrade problem' with the CK program. He made it clear that they want my business.

Now in the case of irrops, it's a different story. CK agents will rebook X tickets into F, A or P, will protect you on multiple flights in first, book X tickets into first on another airline, etc., etc. And that's probably why I stay with CK. The CK desk is phenominal.

But to be brutally honest, I do sometimes wonder if I would have a better experience on United.

It's interesting that this came up because I also keep hearing that they're considering making CK a formal tier of Aadvantage but I've been hearing that for the last couple years and I think it's nothing more than a rumor.

If American wanted to make a single change to the CK program, fixing the 'upgrade problem' would be my vote.