Upgrade given: J-F

Upgrade location: Check in, Changi

Route: SIN-MEL

Flight number: EK404 (flight was oversold in Y and looking for volunteers, J was heavily booked, only ticketed yesterday, did OLCI)

Type of ticket: Flex

Date of travel: 25 January 2013

Tier status: Gold

Tier miles to date: 9,500 (tier miles reset 01 January)

Skywards miles balance: a lot

Number of pax on the same PNR: Single

Skywards DOJ (approx): April 2009

And of course the first letter of your surname: C