Originally Posted by
jetaway96
The new United keep changing policies to the point that is ridiculous. The flopping back and fort of policies we FA can't keep up anymore. However, this change came out with no guide line. Just a quick memo to all FA that 1K now receive priority meal choice after GS. For the sUA FA, it's back to the old school of meal order. For the sCO FA, they are struggling just like the sUA FA did when this first came out years ago until an actual guide line of how to take meal order was directed. Give it sometime, it will work smoother when they are used to it.
To those that love to tell a FA how to do their job, how would you like it when someone come and tell you how to do your job at work? Regarding to the meal order, our job is to insure that GS and 1K get their first meal choice when available and it doesn't matter how it's done. If you are a GS or 1K on a flight who didn't get your first meal choice, you can ask them why but please don't tell them that they are doing it all wrong 'cause I think it is kind of rude.
This might be more crude than rude.....but what is the struggle with understanding the policy? Take meal orders front to back, ask for 1st/2nd meal choice, and then ensure that 1K/GS get meal choice when it becomes an issue. Just doesn't seem that hard of a policy....now if it gets complicated like cook only the meals in the oven that are for GS/1K, get those out, then put other pax F meals in the oven, refill GS/1K drinks, come back serve other F meals, then serve dessert to GS/1K, etc., refill other pax drinks, etc.
The memo is posted on the internal site; if the FA is unaware then clearly they aren't paying attention to this or other company policies that may have changed. Yes I can see that it may be rude or annoying when appears that a pax is telling an FA how to do their job, but then again if the customer seems to know more than the FA, then the FA really isnt being proactive in ensuring that they are complying with policy whether its new to them or reverts to a previous policy they had when the airlines were seperate