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Thread: Luggage lost for four days, business class, 2 infants
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Old Jan 23, 2013 | 6:53 pm
  #4  
goodeats21
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My sympathies for the experience.

I think UA dropped the ball pretty far on this one...and they wonder why no one wants to check a bag and the overheads are stuffed to overflowing...?


I agree with the advice to send communication to United, Email probably your best bet. No rants, layout the facts, and indicate what you want for the failure in service (miles, e-certs, etc).

Good luck.
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