Originally Posted by
rathin100
But with each airline there is a core of flyers who accept, even defend, low standards/ poor performance.
I'm glad someone else sees it
I wonder whether the airline would accept passengers if they didn't bother to pay the full fare. Of course they wouldn't.
By that logic, passengers shouldn't accept less than 100% of the expected (and extensively advertised) service standards. If Emirates pitches itself as a premium and multi award winning airline, they should sit up and take notice when customers report a failing. Instead of making no effort to disguise their contempt for Y class complainants.
Originally Posted by
rathin100
OK I was in J and am Gold but I think it was the specific and empirically
verifiable nature of my complaint and the fact that I alerted the Purser that triggered a structured and excellent response.
If I'd seen the Purser (or someone who looked like they were in charge) I'd have raised it but I didn't think to actively seek out the purser. He/she certainly wasn't at the main galley at the rear and the rest of the Y cabin was devoid of staff.
I did provide the name of one FA in my complaint and it was structured and factual. I don't know what records they referred to in their response to me, or whether those records were fabricated by the Purser on that flight (or made up by customer relations) but clearly they couldn't have cared less about a complaint from someone in Y.
Given that you were in J and Gold may have led them to provide a more appropriate response (which didn't take 12 months to materialise), given that your class of ticket is among those that bring in the bucks.