Originally Posted by
MSPeconomist
I'm confused by what exactly the OP wants. It sounds like a room was booked for the wrong month for $2000 but OP doesn't want to pay the stated price of $3600 for the right month. The hotel isn't going to allow OP to stay in the more expensive month at the price that was offered for the cheaper month. (If so, we should always just make a booking for the cheapest date we can find and then plead that it was a mistake.) If the higher prices means that OP isn't going to stay in the hotel at all, the usual voluntary fix for wrong dates of crediting the prepaid amount for some dates that the person can use isn't going to work either. It's hard to see why the hotel should give OP a refund when OP plans to stay elsewhere in Florence due to prices.
I think what the OP meant was they thoght it was $2000 for March when they want to go. Once they saw the res was Feb and not March they emailed or whatever to get it CXed.
I dont think the OP expects to pay $2000 for March, but nor do they want to pay the going rate in March, so I think the OP wants a Full CX on their res and will book at another Hotel for the March dates they want
That would be awfully nice of the St Regis, not sure if they will agree to that,they may agree to giving the OP acredit in the amount they paid thus far $2000 towards whatever their rates are in March, which the OP doesnt want due to it being expensive
OP if the SR will only give you a credit towards the March rates, youd probably come outa head paying the difference , rather then taking a $2000 loss, since you will end up spending the difference anyway on a cheaper Hotel in March. So the new hotel will have to be a great Hotel and cost well under $1600 for all the nights for it to work out cheaper then the SR would be
Hope the SR refunds you w/o simply giving you a credit towards a future stay