Originally Posted by
EXPLAT
Anyone have any experience with what's happened to them in the past with a situation like this. Will they cancel the reservation for me? Will they require me to book at the higher rate? Will they tell me too bad? I'm hoping that a high end hotel who lives for customer service will figure out how to make this work for our stay. Thanks for your thoughts.
I had a similar situation a couple years ago and a Plat. concierge (I called immediately after my online booking mistake) helped me out and contacted the hotel directly to take the 'wrong booking' out of the system.