On Friday night, I booked the St. Regis, Florence for a three night stay. Two rooms. Lot's of dollars. Booked buy two get one night free, non refundable rate. This is more than we typically spend on room but it's our family vacation, wife loves Florence and the kids have never been. So a little splurge.

After I made the booking, Tripit sent me my itinerary and it had the right dates but the incorrect Month. I had right clicked the calendar on the SPG site since it defaults to January and February and I wished to book March dates. Somehow, I still ended up selecting February. I did this again when booking Le Meridian in Barcelona but caught myself before pressing the final Ok as I was looking for this as I had just booked the St. Regis incorrectly.

I receive my Tripit plan about an hour later and immediately emailed the property (had email from previous stay) and also called St. Regis central reservations. However, since the St. Regis Florence office is closed over the weekend, I have not heard back regarding my email or the fax that St. Regis reservations sent to the property.

The rates for the next month are higher at 470 - 670 euros per night vs my 300 euro per night per room rate I had booked. Right now, I'm out $2,000.00 for my three night Feb reservation. I don't believe they have charged my card yet as St. Regis reservations told me that the properties reservation office is closed over the weekend. I would rather not spend $3,600.00 for three nights.

Anyone have any experience with what's happened to them in the past with a situation like this. Will they cancel the reservation for me? Will they require me to book at the higher rate? Will they tell me too bad? I'm hoping that a high end hotel who lives for customer service will figure out how to make this work for our stay. Thanks for your thoughts.