Asked at the front desk TWICE (two different people) about the diamond upgrade policy and got non-answers. BOTH times the staff insisted I give them my room number before they would answer my question. The first time, the person stated they upgrade diamonds to "the best available room except for suites." When I questioned her further as to whether that includes Opera View Deluxe rooms, she claimed she didn't know and repeated the "best available room except for suites" line. The second person I asked claimed he could not reveal the information because it was proprietary.

I agree with the above poster that the food and service in the dining room is very good. I can't say that my hotel experience was the same as his, because he appears to have one of the larger balconies. Either way, there WERE Deluxe Opera view rooms available for our stay AND the above poster's stay and neither of us got the Deluxe Opera View upgrade. Since Hyatt showed at least 2 DOV rooms available for rent for our stays (and Expedia showed at least EIGHT DOV rooms for our dates), it appears that the Diamond upgrade MAY be limited to an Opera View room unless he guest pitches a well-deserved fit (NOT done in my case since my partner is a "go along and get along and don't make waves kind of person.) In my opinion, the hotel is playing games with the terms and conditions of the Gold Passport program. Points bonita lighthouse, sorry I wasn't able to get you a more definite answer (or ANY answer, for that matter.)

The fire alarm shortly after midnight was disturbing, but I can't fault the hotel for that. My biggest concern with the alarm was the REPEATED statements that "an alarm in the hotel is going off, please stay where you are while we investigate." Granted, it was a false alarm, but if it had been a REAL alarm, would not it be better to evacuate the hotel immediately rather than telling guests to "stay where you are?" The additional time "while they investigate" could cost lives.

I generally prefer the modern Park Hyatt style to that of the more traditional Hiltons, Intercontinentals, etc. but I personally will choose a suite at a hotel other than the Park Hyatt on my next stay in Sydney. I will describe my room in detail so others can made the decision for themselves.

As previously mentioned my room is on a "bend" of the hotel, so one end is wider than the other, with the short end being the balcony. The bedroom/chair/table and chair/tv area is approximately 10 feet wide at the balcony end and about 14 feet wide at the bathroom end and is about 18 feet long. The balcony is a semicircle with a chair and footstool. It is VERY tiny. Next to the balcony sliding glass door is a single upholstered chair (probably 1/2 of a love seat, since only one side of the chair has an arm) with large mirror on the wall behind the chair. Next to the chair is a nightstand (no drawers) with alarm clock, then the king bed, then a lighted glass shelf unit. Along the other wall is a tv bench unit running nearly the length of the wall. A large flat screen tv is on top of the bench. There is also a drawer in the bench filled with magazines. Above the bench are two floating shelves with artwork (one a painting of kangaroos, the other a large photo of the Sydney Bridge.) No usable drawer space in the tv bench unit, but a suitcase can be opened on top of the bench. Next to the tv bench unit is a mirrored closet with minbar and glassware. Next to the minibar closet are two drawers filled with additional minibar items. In front of the tv bench unit near the balcony sliding glass door is a medium sized round table with 2 dining chairs without arms. A light hangs from the ceiling over the table. The room is well lit with many small halogen style recessed lights, including 2 reading lights over the bed and 2 lights under the large floating shelf over the tv bench unit.

Decor is brown and tan earthtones. Lots of wood.

The bathroom is large with a sliding wood door that can be opened to see into the room or closed for privacy. A bench runs the length of the bathroom area and is large enough to place an opened suitcase. First is the sink area, with double sinks and a large mirror. There is a shelf above the sinks and a drawer filled with toothbrushes, shaving kit, etc. Cubbies in the vanity hold washcloths and face towels. The tub and shower room is located through a glass door from the sink/vanity area. Good sized non-jetted tub with the shower next to it. The shower is NOT a separate shower with its own door, nor is it a combination tub/shower unit. The shower hangs from the ceiling next to the tub. A drain in the bath/shower floor serves its purpose. Shower consists of a rainshower in the ceiling (water pressure is NOT great) and a more standard mounted/hand held unit on the wall (MUCH better water pressure).

Separate toilet/water closet with sink and one of those high tech Japanese style combination toilet/bidet with heated toilet seat.

Closet area across from vanity. First section of the closet contains a small hanging rod. Also in this section is the iron and ironing board. Second area is a double doored area with hanging rod and shelf large enough to place a large suitcase on its side. Last section is a small single doored area with safe, two small drawers and 2 small shelves.