FlyerTalk Forums - View Single Post - Malaysian PNR missing a digit!
View Single Post
Old Jan 19, 2013 | 11:33 am
  #15  
Guy Betsy
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,008
Originally Posted by mecabq
Thanks, rooivalk. Somewhat off-topic, but I will report the result.

I called Delta, since it's an 006 ticket, and told them that a segment was missing when I pulled up the itinerary on their web site. The agent said, oh I see that your flight is KUL-XXX-YYY-ZZZ-KUL-RGN. I said, no, it starts in RGN and the first segment is missing.

He then said, oh, I see that it's RGN-KUL-XXX-YYY-ZZZ-KUL-RGN. Everything is fine, the itinerary is intact. I said, then why did your first reading tell me that it was only five segments, starting in KUL? He said, "I looked at a different screen." I replied, well, which is the right screen, and how do I know that the MH check-in agent in RGN will see the "right screen"? He said, don't worry, I see the record of your ticket and all six segments are there.

So I guess I am OK. Worst case, I will sort it out at T-48h when I can check-in on-line. But annoying.
It may be a 006 DL ticket, but unless DL themselves issued the ticket, they won't see the RGN-KUL sector unless its on a 'different' screen because the reservations screen and the e-ticket screen is different. When DL pulls up their record locator or flight number they will only see their flight and the one immediately preceeding it and the one post their last segment of their flight. They will not see where you originated from. If the OTA issued the ticket, then it is THEY whom you must contact as they will display the entire itinerary.

MH will see that flight cos its their flight and they may not see the ongoing sectors of the flight at reservations. Only at check in, will the check in agent see the continuation of your journey within a day or two of the MH flight.

You know you really should be asking this question over at the RGN MR forum as your question really has nothing to do with MH.

Last edited by Guy Betsy; Jan 19, 2013 at 11:39 am
Guy Betsy is offline