Has this ever happened to you? How often would you say this happens? Most important of all....how in the BLUE HECK does it happen?!

Don't they just walk it down the stairs and shove it on the baggage reel? That sounds like the simplest thing in the world!

As you may surmise, this just happened yesterday to a good friend of mine (not me, whew!) on a DFW-MIA AA flight. Absolutely ridiculous.