Originally Posted by
vasantn
Now that's the kind of reasoned analysis that FT is famous for! ^
(BTW, don't let the door hit you, etc.)
Dude!
AA had a chance to retain my business when I had a major problem on my last trip and they blew me off even knowing I was a DL DM. In fact, I had problems on the last 3 trips on AA. They have a crappy airline and bad service so why would I take their match?