FlyerTalk Forums - View Single Post - Does poor in-flight sevice cause you to avoid USA airlines?
Old Jan 18, 2013 | 6:59 am
  #54  
deniah
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Originally Posted by moondog
I normally fly Asian airlines these days, but I ended up in Y on UA a few weeks back, and must say that it wasn't nearly as horrible as I was envisioning (I used to fly UA a lot). Lots of legroom, passable IFE, SFO lounge better than anything in China, palatable food, okay service. My outbound was on JL in J (on their 787, no less), which was far better of course, but both experiences constituted me spending 12 hours in a metal tube, and getting very little sleep ("angled flat" seats aren't a whole lot better than UA's E+ in my book).

agree. for Y the difference isnt as drastic. (and for most people IFE makes the most visible difference... where its a function of aircraft and not really descriptive of carriers from one region vs another)

but in J and F where service is an *expectation* is where USA fails.

also, not just on-board but the soft service at check-in & especially lounges
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