Originally Posted by
stevenshev
There's no way to defend the actions of the CBP officer.
That said, I've had equally rude treatment flying into Australia, the UK, and, to a lesser extent, New Zealand, but, by far, worst of all, Canada.
I would agree in that I've heard a number of stories from friends about rude / hostile treatment when entering Canada. Other than Canada, I've also heard complaints about the US and the UK.
I have, however, never been treated anything other than nicely by an immigration official anywhere, including Canada and the US. I'm sure there are bad apples - there are everywhere - but I've never encountered them. I wouldn't judge the entire country based on them - I think both Canada and the US are beautiful countries and wholly worthy of visiting.