Originally Posted by
StevenH123
When I went to close my Citi AA World Elite card the CSR told me that he can't transfer my credit line to another card. He said sometimes it is an option available to him on his screen and sometimes it is not. I escalated the issue to a supervisor and he too was unable to do so. He told me if I open another card they can transfer it there. I tried again on another day with another CSR and got the same story.
They are telling you the truth. When the system does not show them such option, the only way is to go thru the Lending Dept which sometimes would pull a hard inquiry on you and not even informing you so. This has happened to one friend. So be wary if you decide to pursuit the re-allocation.