FlyerTalk Forums - View Single Post - The BA Compensation Thread: Your guide to Regulation 261/2004 [2013 archive]
Old Jan 17, 2013, 7:22 am
  #86  
NickB
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Originally Posted by jayarrscott
Our flight from SIN to LHR was delayed by 14 1/2 hours from December 11 2012 23.00 to Dec 12, 13.30 - we were notified by an email received at 23:43 GMT on Dec 10 (= 7.43 on Dec 11, Singapore time) as follows:
"Dear Customer,
Flight BA12 on 11 Dec/SIN - is delayed until 12:00
local time 12DEC due to the late arrival of the inbound aircraft. BA
apologises.
Yours sincerely,
British Airways Customer Service"
In fact it eventually departed SIN at 13:30.

We received a sheet of paper at SIN from BA repeating the reason, i.e. "late arrival of the inbound aircraft from London Heathrow". We were informed orally that there had been a problem with the aircraft.

We had to stay overnight in a Singapore hotel, and BA refunded us for that.

Do you think we have a case for compensation?

Should we apply, and see what ensues, or should we attempt to determine if there were "extraordinary circumstances"? (and how?).

We would appreciate your comments.

Thanks in anticipation.
Sounds like run of the mill technical issue, and therefore prima facie not an ext. circ., which means that, on the face of it, you should be entitled. Just of ahead. The onus of establishing ext. circs. is on the carrier. If they believe that there were ext. circs, they will in all likelihood invoke it and tell you that you are not entitled to compensation because of it. So go ahead and see, as stifle suggests.

Oh, and welcome to FT!
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