Big delay on Singapore to Heathrow flight
Our flight from SIN to LHR was delayed by 14 1/2 hours from December 11 2012 23.00 to Dec 12, 13.30 - we were notified by an email received at 23:43 GMT on Dec 10 (= 7.43 on Dec 11, Singapore time) as follows:
"Dear Customer,
Flight BA12 on 11 Dec/SIN - is delayed until 12:00
local time 12DEC due to the late arrival of the inbound aircraft. BA
apologises.
Yours sincerely,
British Airways Customer Service"
In fact it eventually departed SIN at 13:30.
We received a sheet of paper at SIN from BA repeating the reason, i.e. "late arrival of the inbound aircraft from London Heathrow". We were informed orally that there had been a problem with the aircraft.
We had to stay overnight in a Singapore hotel, and BA refunded us for that.
Do you think we have a case for compensation?
Should we apply, and see what ensues, or should we attempt to determine if there were "extraordinary circumstances"? (and how?).
We would appreciate your comments.
Thanks in anticipation.